Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

Where is the entry point for the offline answering feature? How do I enable it?

1. Entry location: Questionnaire Settings -> Submission Control 2. It is disabled by default and must be enabled manually by the user 3. Both PC and mobile versions need to support this feature"

What are the core features of the offline response function?

1. Offline responses: Users can fill out the questionnaire without an internet connection 2. Automatic sync: When the device reconnects to the internet, the data filled in offline will be automatically synced to the server 3. After reconnecting, the data needs to be submitted automatically without any manual operation from the user"

What are the data processing rules for offline responses?

1. A network error prompt must be displayed when submitting offline. 2. When data is automatically submitted after reconnecting to the internet, the actual response duration must be recorded. 3. If response device control count has been set, offline automatic submission must also comply with the count limit. 4. When the quota is full, offline data should not be submitted and the user must be informed. 5. The response sequence number must remain continuous."

What are the support requirements for special question types in offline answering?

1. Voting questionnaires must support offline voting and automatically submit after reconnecting to the internet 2. The preview response function must display a network error when offline 3. Questionnaires with skip logic must correctly handle invalid responses 4. Attachment upload questions must prompt that uploading is unavailable when offline"

What are the offline answering requirements in webpage embedded mode?

1. When answering in pop-up mode, a network error prompt must be displayed 2. After reconnecting to the internet, the answer sheet data must be submitted automatically 3. The voting count limit must be handled correctly 4. The breakpoint resume feature must be supported"

What are the security requirements for offline responses?

1. Duplicate submissions must be prevented 2. When the response page is revisited after connecting to the internet, the submission should not be sent again 3. Device and IP attempt limits must be handled correctly 4. Special handling is required in incognito mode, and the user should be prompted"